The Gainsborough Health Club & Spa - Coronavirus (COVID-19) Update:
Here at the Gainsborough Health Club & Spa we are, as always, committed to providing a safe and healthy environment for all our valued employees and customers.
We have been actively monitoring the situation surrounding the coronavirus (COVID-19) outbreak, following recent UK government advice and after much careful consideration we are extremely disappointed to announce that we are having to temporarily suspend our services.
This means that from 17:00 on Friday 20 March, The Gainsborough Health Club and Spa will be closed until further notice.
In order to ensure that our valued customers, can start enjoying the benefits of their membership and or a spell of relaxation in the Spa, as soon as we are back open, we are initiating a freeze on all memberships, advanced Spa Bookings and Gift Voucher redemptions.
The benefits of freezing your Membership / Forward Spa Bookings
- There's nothing for you to do, we will automatically freeze it for you
- You will continue to retain your current DD rate when you return
- No need to sign up again upon your return + no joining fee
- Gift Voucher Expiry Dates will be extended in line with our closure period
- Advanced Spa Booking will benefit from a complimentary Mud Chamber experience added to their booking.
So, what do you need to do?
Annual Paying Members
If you have paid you membership up-front in full, we will simply extend the term of your membership in line with the period of time we are required to remain closed. For example, if we are closed for a period of 1 Month, we simply add 1 month onto your original membership expiry date.
Direct Debit monthly payers
Your DD payments will be suspended from 21st of March so there will be no collection for March, following this we will not recommence DD collections until our facilities reopen. We will of course keep you fully informed with regard to the timings of this.
Advanced Spa Booking
Relax, we know who you are and we will be contacting directly as soon as our facilities reopen.
Gift Vouchers
Please keep an eye on our Website and Social Media pages for updates regarding our facilities reopening.
What should I do next?
If you are happy with the above approach, you do not need to do anything, we will sort everything for you.
However, if you don’t currently follow us on our Website or Social Media, now would be a great time to start, to obtain the latest updates.
- Website: www.thegainsborough.co.uk
- Facebook: The Gainsborough Health Club & Spa @thegainsborough
- Instagram: thegainsborough
We truly value all of our customers and your health and wellbeing is our number one priority during this very difficult time. We will continue to monitor the situation and provide further updates via our Website and Social media.
We sincerely wish good health for you and your families during these uncertain times
Kind Regards,
Danielle Alen
General Manager